Students often log in with the wrong email - like their personal instead of work email, or a mistyped address - and can’t see their course. They usually contact the course provider, who then contacts us.

Now, the login page clearly shows:

• The email they’re currently logged in with

• A message explaining no bookings were found for that email

• A clearer button: “Log in with a different email”

This should reduce confusion and cut down support requests.