{"id":"0f5dbf37-8fcc-4895-83a2-1cd5359eefc3","createdAt":"2025-07-08T23:00:00.000Z","updatedAt":"2025-07-14T11:45:48.532Z","isDeleted":false,"version":8,"date":"2025-07-08T23:00:00.000Z","published":true,"title":"👤 Clearer “No booking/order found” feedback page for learners","notes":{"type":"doc","content":[{"type":"paragraph","attrs":{"class":null,"textAlign":null},"content":[{"text":"Students often log in with the wrong email - like their personal instead of work email, or a mistyped address - and can’t see their course. They usually contact the course provider, who then contacts us.","type":"text"}]},{"type":"paragraph","attrs":{"class":null,"textAlign":"left"},"content":[{"text":"Now, the login page clearly shows:","type":"text"}]},{"type":"bulletList","attrs":{"accentBulletColor":""},"content":[{"type":"listItem","content":[{"type":"paragraph","attrs":{"class":null,"textAlign":null},"content":[{"text":"The email they’re currently logged in with","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","attrs":{"class":null,"textAlign":null},"content":[{"text":"A message explaining no bookings were found for that email","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","attrs":{"class":null,"textAlign":null},"content":[{"text":"A clearer button: “Log in with a different email”","type":"text"}]}]}]},{"type":"paragraph","attrs":{"class":null,"textAlign":"left"},"content":[{"text":"This should reduce confusion and cut down support requests.","type":"text"}]}]},"archived":false,"imageUrl":"https://uploads.productlane.com/77983006c20036322108c130b1cdab95.png","projectId":null,"changelogStatus":null,"workspaceId":"8c1ae104-5fe5-4810-be60-a5a52a4740c3","html":"

Students often log in with the wrong email - like their personal instead of work email, or a mistyped address - and can’t see their course. They usually contact the course provider, who then contacts us.

Now, the login page clearly shows:

The email they’re currently logged in with
A message explaining no bookings were found for that email
A clearer button: “Log in with a different email”

This should reduce confusion and cut down support requests.

","slug":"2025-07-09-clearer-no-booking-order-found-feedback-page-for-learners"}

Cademy changelog

👤 Clearer “No booking/order found” feedback page for learners